❓ Frequently Asked Questions
All hij77 Q&A in one place
From withdrawals to VIP benefits — whatever you want to know about hij77, you'll find all the answers right here.
Players often have many questions about opening an account at hij77, depositing and withdrawing money, getting support, ensuring security, and enjoying VIP benefits. This page provides honest and detailed answers to all those questions. Look for your question in any one of the five categories below. If you can't find an answer to your question, contact our support team directly via 24/7 live chat or email.
Q&A Categories
How to Withdraw Money
Yes, at hij77 you can send a withdrawal request at any time — whether it's night or a weekend. Our payment team is active 7 days a week, 24 hours a day. Usually the money reaches your bKash, Nagad, or other selected method within 1 hour of submitting the request. So don't worry about the time — apply whenever you need to.
Before withdrawing bonus money, you must meet the wagering requirement. For hij77's welcome bonus, this equals 20 times the bonus amount in wagers. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Once the requirement is met, winnings from the bonus move directly to your main balance and can then be withdrawn in the normal way.
The minimum withdrawal amount at hij77 is ৳800. If your amount is less than this, the request cannot be processed. So make sure your balance is at least ৳800 before applying. For deposits, the minimum amount is ৳300, the same across all methods.
A pending status means your request has been received and is being verified. This is usually completed within 1 hour. If it takes longer, check whether your account verification is complete or whether any documents are needed. If there is a problem, let us know directly via live chat — the support team will assist you quickly.
No. Under hij77's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay number registered in the account holder's own name. Sending to a third party's wallet is not possible. This is mandatory to prevent money laundering and to protect your account.
Support Questions
The hij77 support team is active 24 hours a day, 7 days a week. Help is available even during Eid holidays or at night. Live chat typically connects you right away. Emails are also replied to promptly. So you can reach out at any time, day or night, for any issue.
To get a faster resolution, have a few things ready in advance: your registered mobile number or username, a detailed description of the problem, the date and amount of the transaction (if applicable), and a screenshot (if you have one). Providing this information upfront will help the support agent identify and resolve the issue more quickly.
Currently there are two support channels at hij77. First, live chat — once you log in to the site, the chat button is available and you can speak directly with an agent. Second, email — you can write in detail and send it to [email protected]. Both methods support communication in Bengali and English.
The hij77 support team provides assistance in both Bengali and English. Bengali-speaking agents have been assigned with the convenience of Bangladeshi players in mind. So feel free to write or speak in Bengali — your issue will be understood properly and resolved.
Responsible Gaming
hij77 offers both cooling-off and self-exclusion options. With cooling-off, you can temporarily deactivate your account (for example, for a few days or weeks). With self-exclusion, you can close your account for a longer period. To use either option, send a request via live chat or to [email protected] — the support team will help complete the process.
Watch for a few warning signs: repeatedly playing to try to recover lost money, betting with money needed for essential expenses, playing secretly from family or friends, being unable to stop, and losing control of your temper — these are indicators of a problem. If you or someone close to you is in this situation, don't delay in seeking help.
Yes. Since hij77 values responsible gaming, a deposit limit setting feature is available. It can be done directly from account settings or through live chat. Once a limit is set, deposits above that amount will not be accepted, making it easy to enjoy entertainment within your budget.
No. hij77 is strictly for those aged 21 and above only. Opening an account or playing at age 18 or 20 is completely prohibited. If a user is found to be underage during age verification, the account will be closed and any deposited funds will be returned. Complying with this rule to protect minors is our priority.
If you feel you have a problem, first let hij77 support know — they will help activate self-exclusion or cooling-off. There are also mental health specialists and counsellors available in Bangladesh who can assist in dealing with addiction. Let someone in your family know and don't hesitate to seek professional advice — asking for help is a sign of strength.
Security & Privacy
Yes. hij77 uses SSL encryption technology to keep all data secure. Information exchanged between the browser and the server is encrypted, so third parties cannot read it. Your payment details, personal identity, and gaming activity are always handled in a secure environment.
Never share your bKash, Nagad, Rocket, or Upay PIN or OTP with anyone — even if they claim to be hij77 support. Our support team will never ask for your PIN or OTP. If someone asks for this information, understand that it is a fraudulent attempt. If you are suspicious, report it immediately through the official channel.
Always verify that hij77.lat is shown in your browser's address bar. URLs that look almost the same but are slightly different (such as hij-77, hij77x, or hij77.com) may be fake sites. Our site starts with https and has a green lock icon. Instead of clicking unknown links, type the site address directly.
If you are suspicious, immediately change your password and notify us via live chat or at [email protected]. The support team will temporarily lock the account and investigate. Unauthorized access will be identified by reviewing the login history. If the same password is used on other sites, change those as well.
VIP Program
VIP levels increase automatically through regular play. The more active you are and the more time you spend on the platform, the faster the opportunity to advance to the next level. By accumulating a specific transaction amount or points, you can progress through four tiers: Bronze → Silver → Gold → Platinum.
hij77 has a total of four VIP tiers, each with a different weekly cashback amount:
Bronze: up to 0.2% weekly cashback.
Silver: up to 0.4% weekly cashback.
Gold: up to 0.6% weekly cashback.
Platinum: up to 0.8% weekly cashback. Each tier comes with even more exclusive benefits.
Bronze: up to 0.2% weekly cashback.
Silver: up to 0.4% weekly cashback.
Gold: up to 0.6% weekly cashback.
Platinum: up to 0.8% weekly cashback. Each tier comes with even more exclusive benefits.
Each week, a set percentage of your total bets is automatically credited to your account as cashback. For example, if you are at the Gold tier, you will receive back up to 0.6% of your total bets for the week. Cashback is added directly to your balance and can be used under easy conditions. This is an effective reward system for regular players.
In addition to cashback, members at higher VIP tiers enjoy faster withdrawal processing, priority access to special promotions, a dedicated account manager, and exclusive offers on special occasions. Reaching the Platinum tier gives you the most benefits. Contact the support team for more details.
If you remain inactive for a long time or your activity drops significantly, your tier may be reassessed. However, hij77 wants all members to maintain a high tier, so staying regularly active keeps your tier intact and allows it to grow gradually. Contact support for any questions regarding your VIP status.
Still have questions? We are ready to help
If you did not find a solution in the answers above, do not worry. The hij77 support team is ready to assist in Bengali and English 24 hours a day, seven days a week. Join the live chat directly or send details by email — you will receive a quick resolution.
24/7 Live Chat
[email protected]